Privacy Policy

Last Updated: September 7, 2026

Linx Grow Supply respects your privacy and is committed to handling personal information responsibly, transparently, and in accordance with applicable Canadian privacy laws.

This Privacy Policy explains how Linx Grow Supply (“Linx Grow,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you:

• visit our website;
• browse or purchase products;
• create or use an account;
• contact us;
• request product recommendations;
• subscribe to marketing communications;
• arrange local pickup;
• participate in promotions;
• submit reviews or other content; or
• otherwise interact with Linx Grow Supply.

This Policy should be read together with our Terms & Conditions and Store Policies.

Nothing in this Privacy Policy limits rights available to you under applicable privacy law.

1. Who We Are

Linx Grow Supply is a Canadian garden and growing-supply retailer based in Vaughan, Ontario.

We offer products that may include:

• fertilizers;
• plant nutrients;
• soil amendments;
• growing media;
• seeds;
• lawn and garden products;
• micronutrients;
• horticultural supplies; and
• related growing products.

Our website may also provide educational content, product-selection assistance, product recommendations, and other online services.

For privacy questions or requests, please contact:

Privacy Officer
Linx Grow Supply
Vaughan, Ontario, Canada
Email: leah@linxgrowsupply.com
Website: https://linxgrowsupply.com

If Linx Grow Supply operates under a registered legal entity name, that legal name should also be identified here.

2. Scope of This Privacy Policy

This Policy applies to personal information under our control that is collected in connection with our commercial activities.

“Personal information” generally means information about an identifiable individual.

It may include information such as:

• a person’s name;
• email address;
• telephone number;
• shipping address;
• billing address;
• purchasing history;
• account information;
• online identifiers;
• IP address;
• device information; and
• communications with us.

Information that has been sufficiently anonymized so that it cannot reasonably be associated with an identifiable individual is not treated as personal information to the extent permitted by applicable law.

3. Our Privacy Principles

We aim to handle personal information according to the following principles:

• accountability;
• identifying the purposes for collection;
• meaningful consent;
• limiting collection;
• limiting use, disclosure, and retention;
• maintaining reasonable accuracy;
• appropriate safeguards;
• openness and transparency;
• individual access; and
• accessible procedures for privacy questions and complaints.

We collect only information that we reasonably require for legitimate purposes connected with our business, Services, legal obligations, or other purposes explained to you.

4. Information We May Collect

Depending on how you interact with Linx Grow Supply, we may collect the categories of information described below.

A. Identity Information

This may include:

• first and last name;
• customer or account identifier;
• business or organization name where applicable; and
• other identifying information you voluntarily provide.

B. Contact Information

This may include:

• email address;
• telephone number;
• billing address;
• shipping address; and
• other contact information you provide.

C. Order & Transaction Information

When you purchase from us, we may collect information such as:

• products ordered;
• quantities;
• prices;
• discounts;
• taxes;
• order date;
• order number;
• order status;
• shipping method;
• tracking information;
• pickup information;
• refund or replacement history; and
• related transaction records.

D. Payment Information

Payments may be processed by third-party payment processors.

Depending on the payment method used, those providers may collect information such as:

• cardholder name;
• payment-card details;
• billing information;
• payment authorization information; and
• transaction identifiers.

Linx Grow Supply does not necessarily receive or store complete payment-card numbers or security codes when payment is processed by a third-party payment provider.

We may receive limited payment-related information necessary to:

• confirm payment;
• process refunds;
• identify the payment method;
• prevent fraud; and
• maintain accounting records.

E. Customer Account Information

If customer accounts are available, we may collect:

• login identifier;
• encrypted or protected authentication information;
• account preferences;
• saved addresses;
• order history;
• communication preferences; and
• account activity.

You are responsible for protecting your account credentials.

F. Communications With Us

When you contact us, we may collect information contained in your communication, including through:

• email;
• website forms;
• telephone;
• text message;
• social media;
• online chat;
• customer-support tools; or
• other communication channels.

This may include:

• questions;
• complaints;
• photographs;
• order information;
• plant-care questions;
• product inquiries;
• feedback; and
• other information you choose to provide.

G. Product Recommendation Information

If you use a Linx Grow Supply product recommendation tool or request growing advice, we may collect information you voluntarily provide about matters such as:

• plant type;
• crop;
• growth stage;
• growing medium;
• soil conditions;
• observed plant symptoms;
• nutrient goals;
• application preferences;
• growing environment; and
• products already being used.

This information is generally used to provide product-selection assistance, improve our recommendation tools, and support customer service.

Please avoid providing unnecessary personal or sensitive information when requesting plant-care recommendations.

H. Device & Technical Information

When you visit our website, certain information may be collected automatically, depending on the technologies used.

This may include:

• IP address;
• browser type;
• operating system;
• device type;
• device identifiers;
• language settings;
• referring website;
• pages viewed;
• links clicked;
• approximate geographic region derived from IP address;
• date and time of visits;
• website interactions; and
• error or diagnostic information.

I. Cookie & Similar Technology Information

Our website may use:

• cookies;
• pixels;
• tags;
• local storage;
• web beacons;
• scripts; and
• similar technologies.

These technologies may collect information about how you interact with our website.

More information appears in the Cookies & Similar Technologies section below.

J. Marketing Information

If you subscribe to marketing communications or interact with our advertising, we may collect information such as:

• subscription status;
• date and method of consent;
• marketing preferences;
• emails opened;
• links clicked;
• promotion interactions; and
• campaign engagement.

K. Reviews & User-Submitted Content

If you submit:

• a product review;
• rating;
• photograph;
• testimonial;
• comment;
• question; or
• other content,

we may collect and display the information you choose to submit.

Please do not submit personal information that you do not want publicly displayed.

L. Fraud, Security & Risk Information

We or our service providers may collect or generate information used to identify:

• fraudulent transactions;
• suspicious activity;
• unauthorized payment use;
• account compromise;
• abuse of promotions;
• chargeback risk; and
• website-security threats.

5. How We Collect Information

We may collect personal information:

Directly from you

For example, when you:

• place an order;
• create an account;
• contact us;
• subscribe to emails;
• complete a form;
• submit a review; or
• request a product recommendation.

Automatically

Certain technical information may be collected when you interact with our website through cookies, server logs, analytics technologies, or similar tools.

From service providers

We may receive information from providers that help us with:

• payments;
• shipping;
• fraud prevention;
• website hosting;
• ecommerce services;
• analytics;
• marketing;
• security; and
• customer support.

From third parties where permitted

In limited circumstances, we may receive information from lawful third-party sources, such as:

• shipping carriers;
• payment providers;
• fraud-prevention providers;
• advertising or analytics providers; or
• publicly available sources.

6. Why We Collect & Use Personal Information

We use personal information only for purposes that we reasonably consider appropriate and that are permitted by applicable law.

These purposes may include the following.

A. Processing Orders

We may use information to:

• receive orders;
• process payment;
• confirm transactions;
• prepare products;
• arrange shipping;
• arrange local pickup;
• provide tracking;
• process refunds or replacements; and
• maintain transaction records.

B. Providing Customer Service

We may use information to:

• respond to questions;
• investigate missing shipments;
• resolve damaged-order claims;
• process complaints;
• provide product information;
• assist with returns or refunds;
• respond to account questions; and
• communicate about existing orders.

C. Providing Product Recommendations

We may use information supplied by you to:

• recommend products;
• provide plant-care guidance;
• identify potentially relevant nutrients;
• personalize product-selection assistance; and
• improve our recommendation tools.

Recommendations remain subject to the disclaimers in our Terms & Conditions.

D. Operating & Improving Our Website

We may use information to:

• maintain website functionality;
• remember shopping-cart contents;
• maintain account sessions;
• identify technical problems;
• measure website traffic;
• understand how customers navigate the Site;
• improve product organization;
• improve search;
• improve website performance; and
• develop new functionality.

E. Personalizing Customer Experience

Where permitted, we may use information to:

• remember preferences;
• display relevant products;
• improve product recommendations;
• provide more relevant website content; and
• understand general customer interests.

F. Fraud Prevention & Security

We may process information to:

• authenticate transactions;
• prevent payment fraud;
• detect unauthorized access;
• protect customer accounts;
• investigate suspicious transactions;
• protect our Site and systems; and
• enforce our Terms & Conditions.

G. Legal & Regulatory Compliance

We may retain or disclose information where reasonably necessary to:

• comply with tax requirements;
• maintain accounting records;
• comply with court orders;
• respond to lawful regulatory requests;
• comply with consumer-protection requirements;
• administer product recalls;
• address safety issues;
• establish or defend legal claims; or
• meet other legal obligations.

H. Marketing

Where permitted by applicable law, we may use your contact information to send:

• product updates;
• new-product announcements;
• promotions;
• discounts;
• seasonal gardening information;
• educational content; and
• other commercial communications.

Marketing choices are explained below.

I. Business Administration

We may use appropriate information for purposes such as:

• bookkeeping;
• auditing;
• inventory planning;
• business analytics;
• supplier management;
• insurance;
• legal advice;
• dispute resolution; and
• operational planning.

7. Consent

Where consent is required, we seek consent appropriate to:

• the type of personal information involved;
• the sensitivity of the information;
• the purpose of collection; and
• reasonable customer expectations.

Consent may be:

• express;
• implied; or
• otherwise permitted by applicable law.

For example, when you provide your shipping address to purchase a product, we may reasonably use that information to fulfill and deliver the order.

We will seek separate or additional consent where required for uses that are not reasonably necessary to provide the requested product or Service.

You may withdraw consent to certain optional uses of your personal information, subject to:

• legal restrictions;
• contractual restrictions;
• reasonable notice; and
• information that we must retain for legitimate legal or operational purposes.

Withdrawal of consent may affect our ability to provide certain optional Services.

8. Marketing Communications & CASL

We send commercial electronic messages in accordance with applicable Canadian anti-spam requirements.

Where required, we will:

• obtain appropriate consent;
• identify the sender;
• provide required contact information; and
• include a functioning unsubscribe mechanism.

You may unsubscribe from promotional emails using the unsubscribe link provided in the message or by contacting us.

Unsubscribe requests will be processed within the period required by applicable law.

Unsubscribing from marketing does not prevent us from sending communications that are reasonably necessary to:

• confirm an order;
• provide shipping information;
• arrange pickup;
• respond to a customer-service request;
• notify you of a product recall;
• provide security information; or
• administer an existing transaction.

We maintain records of marketing consent where reasonably required.

9. Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate and improve the Site.

Cookies may fall into the following categories.

Strictly Necessary Cookies

These may be required for functions such as:

• shopping-cart operation;
• checkout;
• security;
• fraud prevention;
• login sessions;
• cookie preferences; and
• essential website functions.

Disabling necessary cookies may prevent portions of the website from functioning.

Functional Cookies

These may help remember choices such as:

• language;
• display preferences;
• customer settings; and
• other convenience features.

Analytics & Performance Cookies

These may help us understand:

• number of visitors;
• traffic sources;
• pages viewed;
• navigation patterns;
• website performance;
• technical errors; and
• general customer interaction with our Site.

We use this information to improve website functionality and customer experience.

Advertising & Targeting Technologies

If enabled, advertising technologies may help us:

• measure advertising performance;
• understand customer interactions with advertisements;
• show advertisements that may be more relevant;
• limit repeated advertisements; and
• create or measure advertising audiences.

Some advertising or social-media providers may independently process information according to their own privacy policies.

Where consent is required for non-essential tracking technologies, we will provide appropriate choices.

10. Cookie Choices

Depending on the website technologies we use, you may be able to manage non-essential cookies through:

• our cookie preference tool;
• your browser settings;
• your device settings;
• advertising-platform settings; or
• other available opt-out controls.

Blocking certain cookies may affect Site functionality.

Removing cookies may also reset your previously saved cookie choices.

11. Analytics

We may use analytics services to understand how customers use our Site.

Analytics information may include:

• page views;
• session duration;
• general navigation behaviour;
• referral sources;
• browser information;
• device information; and
• approximate location derived from technical information.

We use analytics primarily to improve:

• website design;
• performance;
• product organization;
• marketing effectiveness; and
• customer experience.

12. Interest-Based Advertising

If Linx Grow Supply uses interest-based advertising, advertising partners may use cookies or similar technologies to infer interests from online activity.

This may result in advertisements for Linx Grow Supply appearing on:

• search engines;
• social-media platforms;
• third-party websites; or
• other digital services.

You may continue to see Linx Grow Supply advertisements after opting out of personalized advertising, but those advertisements may be less tailored to your activity.

Where applicable, we will provide or support appropriate privacy and advertising choices.

13. Who We May Share Information With

We do not sell personal information as a business model.

We may disclose personal information to service providers and other parties where reasonably necessary for the purposes described in this Policy.

Categories may include the following.

Ecommerce & Website Providers

Providers that help operate:

• our website;
• online store;
• customer accounts;
• database;
• checkout; or
• website infrastructure.

Payment Processors

Payment providers may process transaction and payment information needed to authorize and settle payments.

Shipping & Delivery Providers

We may disclose information such as:

• recipient name;
• shipping address;
• telephone number;
• email address; and
• order-related delivery information

to carriers or logistics providers where necessary to deliver an order.

Technology & Hosting Providers

Service providers may host:

• websites;
• databases;
• cloud storage;
• email systems;
• security services;
• backups; or
• other infrastructure.

Analytics Providers

Analytics providers may process technical and usage information to help us measure and improve our Site.

Marketing & Advertising Providers

Where permitted, marketing providers may assist with:

• email;
• advertising;
• campaign measurement;
• social-media advertising;
• audience creation; and
• marketing analytics.

Customer-Service Providers

We may use tools or providers that help us:

• respond to inquiries;
• manage messages;
• process support requests; and
• maintain customer-service records.

Professional Advisers

Information may be disclosed when reasonably necessary to:

• lawyers;
• accountants;
• insurers;
• auditors; or
• other professional advisers.

Government, Regulators & Law Enforcement

We may disclose information where:

• required by law;
• permitted by law;
• necessary to comply with lawful process;
• necessary to investigate fraud or unlawful activity;
• required for a product recall or safety matter; or
• otherwise legally justified.

14. Service Providers

We may use service providers to process information on our behalf.

We expect service providers handling personal information on our behalf to use appropriate safeguards and to process the information for authorized purposes.

The exact providers used by Linx Grow Supply may change as our business and technology change.

Where a new provider creates a material change to how personal information is handled, we will update our privacy practices as appropriate.

15. Processing Outside Canada

Some service providers may store or process personal information outside Ontario or outside Canada.

For example, technology, cloud-hosting, ecommerce, payment, analytics, or communication providers may operate systems in the United States or other jurisdictions.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, national-security authorities, or other governmental bodies according to applicable local law.

Where required, Linx Grow Supply remains accountable for personal information transferred to service providers for processing and uses contractual or other appropriate measures to protect that information.

16. Business Transfers

If Linx Grow Supply undergoes or considers a legitimate:

• merger;
• acquisition;
• sale;
• financing;
• restructuring;
• reorganization; or
• transfer of all or part of the business,

personal information may be disclosed or transferred as permitted by applicable law.

Appropriate confidentiality and privacy protections will be used where required.

17. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for:

• the purposes for which it was collected;
• customer-service needs;
• warranty or dispute management;
• fraud prevention;
• tax requirements;
• accounting requirements;
• legal obligations;
• enforcement of agreements; or
• another legitimate purpose permitted by law.

Different categories of information may have different retention periods.

For example, transaction and tax records may need to be retained longer than abandoned shopping-cart information.

When personal information is no longer reasonably required, we will take appropriate steps to:

• securely delete it;
• destroy it; or
• anonymize it,

subject to legal and technical requirements.

18. Accuracy

We take reasonable steps to keep personal information sufficiently:

• accurate;
• complete; and
• current

for the purposes for which it is used.

Customers are encouraged to keep their account and contact information updated.

If information is inaccurate, you may contact us to request correction.

19. Security Safeguards

We use administrative, technical, and physical safeguards appropriate to:

• the sensitivity of the information;
• the amount of information;
• the purposes for which it is used; and
• reasonably foreseeable risks.

Safeguards may include measures such as:

• restricted access;
• password protection;
• secure payment processing;
• encryption where appropriate;
• access controls;
• software updates;
• backups;
• security monitoring;
• staff procedures; and
• service-provider controls.

However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions, including protecting their passwords and devices.

20. Privacy Breaches

If we become aware of a breach involving personal information, we will assess the circumstances and take reasonable steps to:

• contain the incident;
• investigate what occurred;
• reduce potential harm;
• correct relevant security weaknesses; and
• comply with applicable legal notification and reporting requirements.

Where required by law, we will notify affected individuals and appropriate privacy authorities.

We will maintain records of security breaches as required by applicable law.

21. Your Privacy Rights

Subject to applicable law and permitted exceptions, you may request information about personal information under our control.

Depending on the circumstances, you may have the ability to:

• request access to personal information we hold about you;
• ask how your information has been used;
• ask to whom it has been disclosed;
• request correction of inaccurate information;
• withdraw consent to optional uses;
• unsubscribe from marketing; and
• request deletion or anonymization of information that we no longer need to retain.

Some requests may be restricted where permitted or required by law.

For example, we may need to retain certain transaction information for:

• tax purposes;
• accounting;
• fraud prevention;
• legal claims; or
• other lawful purposes.

22. Access & Correction Requests

To request access to or correction of personal information, contact our Privacy Officer.

We may need to verify your identity before releasing or changing personal information.

We will respond within the time required by applicable law.

In limited circumstances, applicable law may permit or require us to refuse access to certain information.

If access is refused, we will provide an explanation where legally required.

23. Withdrawal of Consent

You may withdraw consent to optional collection, use, or disclosure of your information by contacting us.

Withdrawal is subject to:

• reasonable notice;
• legal restrictions;
• contractual restrictions; and
• information necessary to complete existing transactions or satisfy legitimate obligations.

For example, if you purchase a product for delivery, we must use relevant information to fulfill that order even if you later unsubscribe from marketing.

24. Children & Minors

Our Site is intended primarily for adults purchasing gardening and horticultural products.

We do not knowingly seek unnecessary personal information from children.

A person who does not have legal capacity to make an online purchase should use the Site with the involvement of a parent or legal guardian.

If we learn that we have collected personal information from a young child without appropriate authorization where consent was required, we will take appropriate steps consistent with applicable law.

25. Sensitive Personal Information

We do not normally need customers to provide highly sensitive information such as:

• medical information;
• government identification numbers;
• financial account passwords; or
• unrelated personal records

to purchase ordinary garden products.

Please do not send unnecessary sensitive personal information through customer-service messages or product-recommendation forms.

If sensitive information is reasonably required for a legitimate purpose, we will handle it with safeguards appropriate to its sensitivity.

26. Social Media

Linx Grow Supply may maintain accounts on third-party social-media platforms.

If you interact with us through a social-media platform:

• the platform may independently collect information about you;
• information you post publicly may be visible to others; and
• the platform’s own privacy policy applies to its processing activities.

We may receive information you send directly to us through those platforms.

27. Third-Party Links

Our Site may contain links to third-party websites.

Linx Grow Supply does not control the privacy practices of independent third parties.

When you leave our Site, the privacy policy of the third-party website or service applies.

We encourage users to review relevant third-party privacy policies.

28. Product Reviews & Public Information

Information submitted to a public-facing review, comment, or testimonial feature may become publicly visible.

Do not include:

• home addresses;
• private telephone numbers;
• payment information;
• account passwords; or
• other sensitive information

in public reviews.

We may moderate or remove content in accordance with our Terms & Conditions.

29. Privacy & Our Recommendation System

Information submitted to our recommendation tools should be limited to information reasonably relevant to:

• the plant;
• growing conditions;
• nutrient requirements; and
• product selection.

We do not need medical, financial, identity-document, or other unrelated sensitive personal information to recommend fertilizer or gardening products.

Recommendation data may be used to:

• provide the requested recommendation;
• maintain the Service;
• analyze performance;
• identify errors;
• improve recommendation quality; and
• improve product organization,

subject to this Privacy Policy and applicable law.

30. Automated Processing

Some Site features may use:

• algorithms;
• rule-based systems;
• automated recommendations;
• artificial intelligence; or
• similar technologies.

Where personal information is used in such systems, we will handle that information consistently with the purposes and protections described in this Policy.

Automated horticultural recommendations are intended to assist product selection and are subject to the limitations described in our Terms & Conditions.

31. Do Not Sell Personal Information

Linx Grow Supply does not operate a business model in which customer personal information is sold for monetary consideration.

We may, however, disclose limited information to service providers or advertising platforms for purposes described in this Policy where permitted by law.

Such disclosures are subject to applicable privacy requirements and available customer choices.

32. Privacy Choices

Depending on the Services and technologies available, you may be able to control your privacy preferences by:

• unsubscribing from marketing;
• changing cookie preferences;
• adjusting browser settings;
• changing advertising-platform preferences;
• updating account information;
• contacting our Privacy Officer; or
• withdrawing consent to an optional use.

Certain processing remains necessary to operate the Site or complete transactions.

33. Complaints

If you have a privacy concern, please contact our Privacy Officer first.

We will make reasonable efforts to:

• understand the concern;
• investigate where appropriate;
• explain our practices; and
• correct problems where necessary.

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction over the matter.

34. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• technology;
• legal requirements;
• service providers;
• website features;
• business practices; or
• privacy standards.

The current version will be posted on our Site with an updated Last Updated date.

Where a material change requires additional consent, we will seek that consent as required by applicable law.

35. Contact Our Privacy Officer

Questions, requests, complaints, or concerns about privacy may be sent to:

Privacy Officer
Linx Grow Supply
Vaughan, Ontario, Canada

Email: leah@linxgrowsupply.com
Website: https://linxgrowsupply.com

Please include enough information for us to understand and respond to your request, but do not send unnecessary sensitive personal information.