Store Policies

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Last Updated: September 7, 2026

At Linx Grow Supply, we are committed to providing quality plant nutrition, growing supplies, seeds, soil amendments, growing media, and gardening products in convenient quantities with clear information and dependable service.

Please review the policies below before placing an order.

By placing an order with Linx Grow Supply, you acknowledge and agree to these Store Policies. Nothing in these policies limits any rights or remedies that cannot be excluded under applicable law.

1. Orders & Order Acceptance

After placing an online order, you should receive an order confirmation using the contact information provided at checkout.

An order confirmation means that we have received your order. It does not necessarily mean that the order has been fulfilled or shipped.

We reserve the right to decline, limit, or cancel an order when reasonably necessary, including where:

a product is unavailable;
inventory information is incorrect;
there is an obvious pricing or product-information error;
payment cannot be authorized;
we reasonably suspect fraud or unauthorized activity;
the quantity ordered exceeds available inventory;
the product cannot legally or safely be shipped to the destination;
a carrier will not accept the product for shipment; or
circumstances outside our reasonable control prevent fulfillment.

If we cancel an order after payment has been collected, the affected amount will be refunded to the original payment method.

We will not substitute a materially different product without your approval.

2. Product Availability

All products are subject to availability.

Because many of our products are offered in practical retail package sizes, inventory may occasionally change before website quantities are updated.

If an ordered product becomes unavailable, we may:

offer an estimated restock date;
offer an appropriate alternative;
refund the unavailable item; or
contact you to discuss available options.

Product availability may change without notice.

3. Pricing & Currency

Unless otherwise stated, prices displayed on our Canadian website are in Canadian dollars (CAD).

Applicable taxes and shipping charges are calculated or displayed during checkout.

Prices, promotions, package sizes, and product availability may change without notice.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where necessary, cancel the affected order and issue a refund.

4. Payment

Available payment methods are displayed during checkout.

Payment must be successfully authorized before an order can be processed.

For security and fraud-prevention purposes, we may request reasonable additional information to verify an order.

Please do not send complete credit-card information by email, text message, or social media.

Shipping & Delivery

5. Order Processing

Most in-stock orders are normally prepared within 1–2 business days after payment is confirmed.

Business days do not include weekends or applicable statutory holidays.

Processing may take longer during:

peak gardening seasons;
sales or promotional events;
holidays;
unusually high order volumes;
severe weather; or
other circumstances outside our reasonable control.

Processing time is separate from carrier transit time.

If you need an order urgently, please contact us before ordering whenever possible.

6. Shipping Rates

Available shipping methods and shipping charges are displayed during checkout.

Shipping costs may depend on:

destination;
package weight;
package dimensions;
product type;
carrier;
service level; and
applicable carrier surcharges.

Heavy, bulky, remote-area, restricted, or specially handled products may have different shipping charges.

Any free-shipping promotion is subject to the conditions stated with the promotion.

7. Shipping Destinations

We may offer shipping throughout Canada and to selected destinations in the United States.

Shipping availability may vary by product.

Certain fertilizers, amendments, liquids, powders, minerals, growing products, or other regulated materials may be subject to:

carrier restrictions;
transportation requirements;
import restrictions;
customs requirements; or
destination-specific regulations.

If we determine after receiving an order that a product cannot be shipped to the selected destination, we will contact you and refund the affected item if another reasonable solution is unavailable.

8. Delivery Estimates

Delivery dates and carrier transit times are estimates unless a particular shipping service expressly provides a delivery guarantee.

Delivery may be affected by circumstances including:

carrier delays;
severe weather;
holidays;
remote-area delivery;
customs processing;
incorrect address information; and
events outside our reasonable control.

Linx Grow Supply cannot guarantee delivery on a particular date unless we expressly agree to do so in writing.

9. Tracking

Where tracking is included with the selected shipping service, tracking information will normally be provided after the shipment is prepared or transferred to the carrier.

Tracking may take time to update after a shipping label is created.

Some economy shipping services may provide limited tracking or fewer tracking updates.

10. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate delivery address.

Please carefully review your:

recipient name;
street address;
apartment or unit number;
city;
province or state;
postal or ZIP code; and
country

before completing checkout.

If you notice an address error, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been packed or transferred to a carrier.

Additional shipping or carrier charges resulting from an incorrect, incomplete, or undeliverable address may be the customer’s responsibility unless the error was made by Linx Grow Supply.

11. Canada–U.S. & International Orders

Orders shipped outside Canada may be subject to:

customs inspection;
import duties;
tariffs;
brokerage charges;
taxes;
customs-processing fees; or
other charges imposed by the destination jurisdiction.

Unless expressly stated otherwise at checkout, these charges are not included in the amount charged by Linx Grow Supply and are the responsibility of the recipient.

Customers are responsible for confirming that a product may legally be imported, possessed, and used at the destination.

Customs authorities may inspect, delay, refuse, or return a shipment.

If a shipment is returned because of:

refusal by the recipient;
unpaid import charges;
an incorrect address;
failure to complete required customs procedures; or
destination import restrictions,

any eligible refund will be determined after the shipment is returned to us.

Original shipping charges, return shipping, duties, brokerage fees, customs fees, and other third-party charges may be deducted from any refund where permitted by law.

12. Delayed, Missing & Lost Shipments

If your shipment appears unusually delayed or tracking has stopped updating, please contact us.

We may open an investigation with the shipping carrier before issuing a replacement or refund.

Carrier investigations may require information from the recipient and may take time to complete.

If a shipment is confirmed lost in transit, we will work with you on an appropriate resolution.

13. Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please first:

check around the delivery location;
check your mailbox or community mailbox;
check with household members;
check with building reception, concierge, or management where applicable; and
confirm the delivery address on your order.

If the package still cannot be located, contact us promptly.

We may assist with a carrier investigation.

A carrier delivery scan will be considered as part of the investigation, but we will review legitimate delivery concerns based on the circumstances of the shipment.

Local Pickup

14. Vaughan Local Pickup

Where offered, free local pickup may be available in Vaughan, Ontario.

Please wait until you receive confirmation that your order is ready for pickup before travelling to the pickup location.

Pickup instructions, location details, and available pickup times will be provided after your order has been prepared.

Please have your:

order number; and
name associated with the order

available when collecting your purchase.

If another person will collect the order on your behalf, please notify us in advance whenever possible.

For order-security purposes, identification may be requested for certain transactions.

Pickup is generally by arrangement and should not be assumed to be available without confirmation.

Order Changes & Cancellations

15. Changing or Cancelling an Order

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request if fulfillment has not begun.

Once an order has:

been packed;
been specially prepared;
entered fulfillment; or
been transferred to a carrier,

it may no longer be possible to change or cancel it.

Custom-packed, special-order, or specially prepared products may not be cancellable once preparation has begun.

Nothing in this section limits cancellation rights that may be available under applicable law.

Returns, Refunds & Order Problems

16. Final Sale Policy

Unless otherwise expressly stated, sales are final.

Because many products sold by Linx Grow Supply are fertilizers, amendments, minerals, seeds, growing media, organic materials, powders, granules, and other horticultural consumables, we cannot verify their identity, purity, storage conditions, moisture exposure, or possible contamination after they leave our control.

For this reason, we do not normally accept returns or exchanges due to:

change of mind;
ordering too much;
ordering the wrong product;
no longer needing the product;
customer preference;
incompatibility with a customer’s growing program; or
dissatisfaction with growing results.

This policy does not affect rights available where a product is damaged, defective, incorrectly supplied, materially misdescribed, recalled, or otherwise subject to rights provided by law.

17. Damaged, Defective or Incorrect Products

Please inspect your order promptly after delivery or pickup.

arrives damaged;
arrives leaking or with seriously compromised packaging;
is defective;
is materially different from the product ordered;
is the wrong product; or
is missing from your shipment.

For visible shipping damage, we strongly recommend contacting us as soon as possible after delivery.

Please provide:

your order number;
a description of the problem;
photographs of the affected product;
photographs of the packaging; and
photographs of the shipping label where relevant.

We may request additional information where reasonably necessary to investigate the issue.

Please keep the affected product and original packaging until we advise that they are no longer required.

Depending on the circumstances, we may provide:

a replacement;
the missing product;
a refund;
store credit; or
another reasonable resolution.

18. Do Not Return Products Without Authorization

Please contact Linx Grow Supply before mailing or returning any product.

A return address should not be assumed from the address shown on a shipping label.

Unauthorized returns may be refused.

If we require a defective or incorrect product to be returned, we will provide return instructions.

Where the problem resulted from an error by Linx Grow Supply, we will cover reasonable authorized return-shipping costs.

19. Refunds

Approved refunds are normally issued to the original payment method.

After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Linx Grow Supply does not control financial-institution processing times.

Where only part of an order qualifies for a refund, only the affected portion of the order will be refunded.

Original shipping charges, expedited-shipping charges, duties, brokerage fees, customs charges, and similar third-party expenses are generally not refundable unless the refund results from an error by Linx Grow Supply or applicable law requires otherwise.

Product-Specific Policies

20. Fertilizers, Amendments & Horticultural Consumables

Fertilizers, soluble nutrients, soil amendments, organic meals, minerals, micronutrients, powders, granules, growing media, soil additives, and similar horticultural consumables are final sale except where a product qualifies under our damaged, defective, or incorrect-product policy or applicable law provides otherwise.

Customers should inspect packaging before opening the product.

Once opened, the product cannot normally be returned because storage, contamination, moisture exposure, mixing, and handling conditions can no longer be independently verified.

21. Seeds

Seeds are generally final sale unless they were supplied incorrectly, damaged before delivery, materially defective, or otherwise qualify for a remedy under applicable law.

Germination and plant development depend on many conditions outside our control, including:

storage;
seed age and handling;
planting depth;
soil or growing medium;
soil temperature;
moisture;
light;
weather;
pests;
disease; and
growing practices.

For this reason, Linx Grow Supply cannot guarantee a particular germination percentage or growing result unless an express written germination guarantee is provided for the specific product.

If you believe there is a genuine seed-quality issue, please contact us with:

the product name;
lot information where available;
planting date;
planting method; and
relevant growing conditions.

We will review legitimate quality concerns individually.

22. Product Weight, Volume & Package Appearance

Products are sold according to their declared net weight or volume, not according to how full the package visually appears.

Different materials have different bulk densities.

For example, the same weight of a dense mineral fertilizer and a lightweight organic amendment may occupy substantially different package volumes.

Settling may also occur during shipping.

An apparently less-full package does not necessarily mean that the product is underweight.

23. Natural Product Variation

Many agricultural and horticultural products are derived from natural, mined, biological, or minimally processed materials.

Normal variation may occur between batches in characteristics including:

colour;
texture;
particle size;
granule size;
density;
odour;
moisture content; and
physical appearance.

These normal variations do not necessarily indicate that a product is defective.

24. Product Images

We make reasonable efforts to display products accurately.

However, product photographs are intended for general representation.

Actual products may differ slightly due to:

batch variation;
packaging changes;
lighting;
photography;
screen settings;
particle size; or
supplier/manufacturer changes.

Where relevant, product identity, net quantity, guaranteed analysis, and specifications are more important than minor differences in visual appearance.

Product Information & Use

25. Product Information

We make reasonable efforts to provide accurate:

product names;
descriptions;
guaranteed analyses;
package sizes;
specifications;
application information; and
growing information.

However, manufacturers, suppliers, regulations, specifications, and product formulations may change.

We reserve the right to correct errors, inaccuracies, or omissions on our website.

If information displayed online appears inconsistent with the information supplied with the physical product, please contact us before use.

26. Follow Product Instructions

Always read and follow the instructions, precautions, and safety information provided with the product.

Do not assume that a recommendation for one plant, soil type, growing medium, or application method is appropriate for another.

Measure concentrated fertilizers and micronutrients carefully.

More fertilizer is not necessarily better.

Overapplication or inappropriate application may cause:

fertilizer burn;
root damage;
nutrient imbalance;
salt accumulation;
pH changes;
plant injury; or
other undesirable effects.

27. Growing Advice & Recommendations

Linx Grow Supply may provide:

fertilizer recommendations;
application-rate suggestions;
plant-care information;
nutrient-deficiency guidance;
product comparisons; and
general growing advice.

Such information is provided as general horticultural guidance.

Plant performance depends on many factors outside our control, including:

plant species and genetics;
soil conditions;
existing nutrient levels;
growing medium;
soil and water pH;
water quality;
irrigation;
temperature;
humidity;
lighting;
weather;
pests;
disease;
application method;
dosage;
frequency of application; and
other products being used.

Accordingly, Linx Grow Supply does not guarantee a particular:

plant response;
growth rate;
flowering result;
crop yield;
harvest quality;
correction of a nutrient deficiency; or
other growing outcome.

Customers remain responsible for determining whether a product and application method are appropriate for their particular growing conditions.

Where appropriate, soil, growing-media, tissue, or water testing may provide more reliable guidance than a general recommendation.

28. Recommendation Tools & Online Guides

Any product recommendation system, calculator, chart, growing guide, article, FAQ, or other educational tool available through our website is intended to assist product selection and provide general information.

Recommendations are based on the information provided to the system or general growing assumptions.

They should not be treated as a guarantee of results or as a substitute for product-specific instructions, professional agronomic advice, laboratory testing, or legally required directions.

Customers should verify that recommended products are appropriate for their intended use before application.

29. Product Safety

Fertilizers, amendments, minerals, micronutrients, and garden products should be handled responsibly.

Always:

keep products away from children and pets;
store products securely;
keep products dry where required;
retain product identification and labels;
avoid unnecessary inhalation of dust;
avoid ingestion;
avoid unnecessary eye and skin contact;
wash hands after handling where appropriate; and
use suitable personal protective equipment when required or recommended.

Do not transfer fertilizers or garden products into food or beverage containers.

Do not mix products unless you understand their compatibility and intended use.

Safety Data Sheets or additional manufacturer information may be available for applicable products.

30. Not for Human or Animal Consumption

Unless a product is specifically sold and labelled for another approved purpose, fertilizers, soil amendments, micronutrients, growing products, and related horticultural materials sold by Linx Grow Supply are not intended for human or animal consumption.

Do not use a horticultural product as:

human food;
a dietary supplement;
medication;
veterinary treatment; or
animal feed

unless it is specifically approved and labelled for that purpose.

31. Pest & Disease Control

A fertilizer, nutrient, amendment, or soil additive should not be assumed to be a pesticide, fungicide, herbicide, insecticide, or disease-control product merely because it may improve overall plant health.

Products should only be used for pest-control or disease-control purposes where that use is legally permitted and appropriately supported by the product’s authorized directions or label.

32. Certified Organic Production

The words organic, natural, or similar descriptions do not necessarily mean that a product is permitted under every organic certification program.

If you are operating under a certified organic production system, you are responsible for confirming product eligibility with your applicable certification body before use.

Promotions & Commercial Purchases

33. Promotions & Discount Codes

Promotional offers and discount codes are subject to the terms stated with the promotion.

Unless otherwise specified:

discounts cannot be applied retroactively;
promotions may expire;
products may be excluded;
minimum purchase requirements may apply;
promotions may be limited to certain customers;
discount codes may be limited to one use; and
multiple promotions may not be combined.

We reserve the right to cancel transactions involving obvious promotional errors, misuse, or fraud, subject to applicable law.

34. Bulk, Custom & Special Orders

Bulk quantities, custom package sizes, specially sourced products, and special orders may be subject to separate terms communicated before purchase.

Unless otherwise agreed, custom-prepared and special-order products are final sale once preparation or procurement has begun.

Additional lead times may apply.

35. Commercial & Resale Use

Customers purchasing products for:

commercial agriculture;
resale;
manufacturing;
repackaging;
blending;
professional application; or
other commercial purposes

are responsible for determining and complying with applicable regulatory, registration, workplace-safety, transportation, labelling, and resale requirements.

Retail product information supplied by Linx Grow Supply should not be assumed to satisfy the customer’s separate commercial or regulatory obligations.

General

36. Manufacturer Products

Products manufactured by third parties may be subject to manufacturer specifications, warranties, or warranty procedures.

Where applicable, we may assist customers with information required to make a manufacturer warranty claim.

Manufacturer warranties do not replace rights that cannot legally be excluded.

37. Product Recalls & Safety Notices

If we become aware that a product sold by Linx Grow Supply is affected by a material safety recall or regulatory notice, we may take reasonable steps to:

stop selling the affected product;
identify affected orders;
contact affected customers where appropriate; and
provide available recall instructions.

Customers should follow recall or safety instructions issued by the manufacturer or relevant regulatory authority.

38. Limitation Regarding Growing Results

To the maximum extent permitted by applicable law, Linx Grow Supply is not responsible for plant loss, crop loss, reduced yield, property damage, or other growing-related losses resulting from circumstances outside our reasonable control, including:

misuse;
incorrect dosage;
excessive application;
failure to follow product instructions;
incompatible product combinations;
unsuitable environmental conditions;
improper storage; or
application to an unsuitable plant or growing system.

Nothing in this section excludes liability or customer rights that cannot legally be excluded.

39. Privacy

We collect and use customer information as reasonably necessary to:

process orders;
accept payments;
arrange shipping;
communicate with customers;
provide customer service;
prevent fraud;
comply with legal obligations; and
provide marketing communications where permitted.

Our handling of personal information is governed by our separate Privacy Policy.

Payment processing may be performed by third-party payment providers. Linx Grow Supply does not necessarily receive or store complete payment-card information.

40. Website Terms

Use of our website is also subject to our separate Terms & Conditions / Terms of Use.

Those terms may address matters including:

website access;
account responsibilities;
intellectual property;
acceptable use;
third-party services;
errors and omissions;
website availability; and
other legal conditions relating to use of the site.

41. Applicable Law & Consumer Rights

These Store Policies are governed by applicable Canadian law and, where applicable, the laws of the Province of Ontario.

Nothing in these Store Policies is intended to waive or reduce any mandatory rights or remedies available to a consumer under applicable law.

Where these policies conflict with a legal right that cannot be waived, the applicable law will prevail.

42. Policy Updates

We may update these Store Policies from time to time to reflect changes in:

our products;
operations;
shipping services;
business practices; or
applicable requirements.

The current version will be posted on this page together with the Last Updated date.

Contact Us

If you have a question about an order, delivery, product, refund request, or these Store Policies, please contact us:

Linx Grow Supply ? Vaughan, Ontario, Canada

Email: leah@linxgrowsupply.com ? Website: https://linxgrowsupply.com

When contacting us about an existing order, please include your order number whenever possible.

We aim to address legitimate order and product concerns fairly and efficiently.